Frequently asked questions

Bookings and payments

Bookings

•  
•   I forgot something at the studio, how do I get it back?
•   When can I book a studio?

How to

•   I need help with my first reservation.
•   How to apply a promo code?

Payments and billing

•   Where can I find my proof of refund?
•   Where to find my invoice?
•   How do I use my Free credits?

Buildings and studios

Basic informations

•   What should I take with me to use the DJ studio?
•   What should I take with me to use the recording studio?
•   I have no electricity in the studio or the current cut alone. For what ?
•   What do I need to bring with me to use the podcast studio and video option?
•   I don't have a smartphone. Can I use Studiomatic?
•   What should I take with me to use the rehearsal studio?

How to

•   I've tried to contact the studio, but no one answers and my studio doesn't open. Can we be compensated?
•   I'm in the building, how do I find my studio?
•   I forgot my phone in the studio and I'm stuck outside. What can I do?
•   The door has locked itself and I'm inside. What can I do?

Lock and unlock

•   How do I access the buildings and studios, which are open 24 hours a day?
•   Can I give access to another member of my group?
•   The door doesn't open. What can I do?

Equipment

Basic informations

•   Help with using production/beatmaking studios
•   Help using podcast studios
•   Help with using post-production studios
•   Help with using rehearsal studios

Bookings

•   What happens if I encounter a problem during my reservation?

How to

•   The faulty equipment prevented me from making my reservation. Can we be compensated?
•   I've accidentally damaged some equipment. What can I do about it?
•   I've left some things in the studio and can't open it. How can I get them back?
•   How can I keep my equipment safe during my break?
•   I've just arrived at the studio and the equipment is faulty. What can I do about it?

Using the equipment

•   Using the Pioneer DJM A9 mixer
•   Using Pioneer CDJ-3000
•   Using the Antelope Zen Go Synergy Core sound card
•   Using the podcast recording console Rodecaster Pro II
•   Using the Rodecaster Pro podcast recording console
•   Using the video option in podcast studios
•   Using the Rode Streamer X streaming console
•   Using the SSL 2+ sound card
•   Using the mixing console - sound system

Personal account

How to

•   How to verify my identity?
•   How can I change my account details?
•   How do I create a Studiomatic account?
•   I've lost access to my account. What should I do?

Payments and billing

•   How to add a business billing address?

Subscriptions

Bookings

•   I didn't use all my credits this month. Will they carry over to next month?
•   Can I let my group members book with my membership?
•   Can I reserve hours for next month?
•   Can I use my subscription credits in all studios?

How to

•   I'm going away for a month. Can I put my subscription on hold?
•   How do I change my subscription?
•   How do I cancel my subscription?

Payments and billing

•   My subscription payment hasn't gone through. Will I have access to the studios?
•   How can I change my payment method?
•   Where can I find my invoices for my subscription?
•   I've cancelled my subscription. How do I get my deposit back?